In using this website you are deemed to have read and agreed to the following terms and conditions:
GreenPCSupport provides Remote Desktop Support to the people all over the World who can communicate with us in English Language. We charge customers for fixing the issues. Our customers obtain Technical Support from an experienced Support Engineers through Live Help (Leave Message) Windows and E-Mail by visiting our website www.greenpcsupport.com.

GreenPCSupport offer customers the option of Remote Computer Control, where Support Engineers, with the customer’s permission, take over the customer’s computer to fix the computer problems. By accepting these Terms and Conditions of Usage, customer acknowledges that they are aware that they will, on occasion, be offered the Remote Computer Control option. Our Support Engineers are not allowed to use Remote Computer Control without the explicit consent of the customer.

Refund Policy
GreenPCSupport agrees to pay the money back to the customer only if the same issue reoccurs with 7 days from the time of resolution or if the issue is not resolved on first contact. However, if you are not happy with the outcome and have gone through the dispute resolution process, we do entertain refund requests.

Privacy Statement
We are committed to protecting your privacy and we respect your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure .We constantly review our systems and data to ensure the best possible service to our customers. GreenPCSupport does not divulge your information to any third party or parties outside the GreenPCSupport. The information you submit may be shared within GreenPCSupport. This is to enable us provide you with better solutions that offer greater benefits.

Security
This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on line and off line.

When our registration form asks user to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when User is just 'surfing'.

While we use encryption to protect sensitive information online, we also do everything in our power to protect user information off line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only if our employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees use password protected screen savers when they leave their desk. When they return, they must re enter their password to re gain access to user information. Furthermore, All employees are kept up to date on our security and privacy practices. Every quarter, as well as any time new policies is added, our employees are notified and or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies
A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. You are therefore advised to re-read this statement on a regular basis These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.